How Much Does Your Pain Cost?: Navigating Pain Thresholds in Property Management
Severe pain must be met with severe responses - you either say no to it or charge an unreasonable amount of money to do it. This means setting a fee for the work that makes it worth doing or makes it unlikely clients will request it. This is the epitome of charging for our pain. The threshold must be high enough to create a true barrier to entry.
The Dilemma of Over-Collaboration
Many property management company owners I've spoken with struggle with role assignments. They say things like, 'It depends on who sees the work order first,' or 'Certain issues need to be escalated to me', and on and on it goes. This reflects a classic problem… 'When everyone is responsible for something, then, in reality, no one is.' This lack of clear responsibilities leads to over-collaboration, where tasks become everyone's job yet no one's responsibility, creating a cycle of inefficiency and frustration